A 'Value for Money' assessment is used by organisations that in-source or outsource ICT services to compare the overall value of those services to the market. A Value for Money Assessment comprises:
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a Cost or Price Benchmark to assess the cost/price of the ICT Services, and
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a Customer Satisfaction Benchmark to assess the quality of those services based on a Customer Satisfaction Survey
ITNewcom first developed its unique Value for Money benchmark in 2001. This product recognises that it is important to consider elements other than cost or price when providing goods and services.
For more information, please contact us at email@itnewcom.com or +61 (0)2 8904 7777.