Why Conduct a Customer Satisfaction Survey?
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You wish to assess the level of satisfaction and identify opportunities to improve the quality of your ICT services
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You wish to establish a performance and satisfaction baseline, and then track those over time, with a focus on improvement
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You wish to assess the quality of services as an input into a value for money benchmark, recognising that it is important to consider elements other than cost or price when providing ICT services
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You wish to assess end user and management satisfaction as an input into assessing your options for future delivery of services
The results from the survey may be mapped to an ICT performance scorecard to highlight trends and opportunities for change or improvement.
Why ITNewcom?
ITNewcom provides a fully managed online Customer Satisfaction Survey that:
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Will obtain direct feedback from end users and management about their perception, experience and overall satisfaction in receiving services from the ICT Department or service provider - all in a single survey
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Will provide you with valuable insight into the strengths and weaknesses of ICT service delivery within your organisation
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Allows you to compare your organisation's performance to a market reference group, to highlight areas where your organisation may be out of sync with the rest of the market
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Can be fully customised to address your specific requirements and organisational issues
Our highly qualified consultants can engage closely with you to design a survey that delivers the outcomes needed by your organisation.
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For more information, please contact us at email@itnewcom.com or +61 (0)2 8904 7777.